SHIPPING & REFUNDS
We offer free standard shipping to all of UK!
We use Royal Mail services to deliver worldwide.
Once an order has been placed and payments are cleared, the order will be sent within 1-3 business days. Orders within London may take anywhere from 3-7 business days to from date of dispatch.
SAHAR is not responsible for the theft or damage of a parcel once it has been shipped/delivered. Tracking Numbers will always be provided to customer.
The customer is responsible if their package gets redirected to SAHAR marked as unclaimed. SAHAR does not offer free shipping back to the customer.
If you are ordering outside the mainland of UK, from a remote postcode or international destination, your package might take longer than 7 business days to arrive. A tracking number will always be provided.
*Please allow up to 3 business days for packing on all orders.
**We are in no way responsible for custom fees or custom holding in your country of destination, please check before your purchase. Duty, VAT and customs tariffs are set by the destination country.
*** We do not take responsibility for packages lost by the carrier or damaged after being posted, a tracking number will always be provided.
Packages will be sent out Tuesday to Thursdays.
*PRICE DOES NOT INCLUDE DUTY AND TAX FEES FOR INTERNATIONAL ORDERS*
We offer store credit on returns within 7 days of delivery of our products with the exception of sale items, which are final sale. Any orders that use a discount codes are also final sale.
All pieces must be received in their original condition: UNWORN, UNWASHED, with TAGS ATTACHED, and in the ORIGINAL PACKAGING. The hygienic linings of all bottoms must not have been taken off or reattached.
We reserve the right to refuse to issue a refund for any items that are not in line with our return policies; returns not in compliance with our returns policies are subject to being sent back at the customer's expense.
The customer is responsible for return shipping costs.
If you would like to process a return please email us at firstname.lastname@example.org, with your order number and the reason why you are returning.
We have the right to refuse your items if the hygiene stickers & tags have been removed or tampered with.
- Simply repackage your order (the original shipping bag will do if you still have it around. Just make sure to remove any old shipping labels.)
- Send us an email at email@example.com, telling us why you are returning your SAHAR.
- Send your design back to the address given to you.
- We will take care of the rest!
* Although we do not require you to purchase a tracking number or insurance we do recommend it, as we cannot refund returns in the event they are lost or damaged in transit.
**Please allow 10 business days for your return to be processed.
*** In the event you have sent to the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to continue our return process.
INTERNATIONAL RETURN PROCESS
- Simply repackage your order (the original shipping bag will do if you still have it around. Just make sure to remove any old shipping labels.) Send us an email at firstname.lastname@example.org with why you are returning your SAHAR.
- Send you design back with your local carrier with the address given to you.
- We'll take care of the rest!
*Although we do not require you to purchase a tracking number or insurance we do recommend it you do as we cannot offer store credit in the event they are lost or damaged in transit. Please allow 10 business days for your return to be processed when we receive it.
**WE MAY NOT RECEIVE YOUR RETURN IF YOU DO NOT MAIL TO THE PROPER ADDRESS AND YOU WILL NOT GET YOUR STORE CREDIT.
In the unusual circumstance that you receive a damaged bikini, please contact us immediately so we can personally assist you and sort out the issue as quickly as possible. Emails regarding incorrect orders sent or damaged bikinis must be received within 7 days of the delivery of the merchandise.
ORDERS PURCHASED WITH DISCOUNT PRICE ARE NONE EXCHANGEABLE AND NO RETURNS, ALL SALES WITH DISCOUNTS ARE FINAL.
We do not refund or exchange discounted items. We offer store credit instead of cash refund.
Having made a purchase on our website you agree to all our terms and conditions.
OUR 24/7 WHATSAPP LINE IS AVAILABLE FOR ANY ISSUES AT +55 21 986527437 OR EMAIL US AT: email@example.com